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Kooky
Builder of Shaka, the payment router that pays every agent their commission on closing date.
About Kooky and Shaka →Suncorp Bank began telling its customers on Monday 7 September 2026 that their banking will move to ANZ. In announcements published the same day by both banks, Suncorp Bank said its 1.2 million customers, along with the brokers and aggregators who write its loans, will shift to ANZ's products, services and digital platforms, with the move to be complete by June 2027. The Suncorp Bank name will give way to ANZ's over time.
The bank is one of Queensland's largest home lenders and has been owned by ANZ since 2024, so the destination is no surprise. What is new is that the process has reached customers. For a Queenslander with a Suncorp Bank home loan, an offset account or a loan application in progress, the announcement sets a deadline and opens a period of letters and notices. It does not yet answer the questions a borrower will ask first.
Suncorp Bank and ANZ announcements of 7 September 2026; staff figure as reported by The Adviser on 8 September 2026.
What the two banks announced
The statements are short and nearly identical. Customers will move to ANZ's banking systems and digital platforms. In return, the banks say, they gain a larger national network of branches and banking specialists, ANZ's anti-fraud technology and access to specialist expertise. A dedicated page on Suncorp Bank's website, which it calls a Move Hub, carries information and answers to common questions, and customers are told to watch the Suncorp Bank app and internet banking for updates.
Bruce Rush, who is both chief executive of Suncorp Bank and ANZ's managing director for Queensland, said the move would be "straightforward, safe and well-supported", and that customers would continue to see familiar faces from the Suncorp Bank teams.
Related readBank of Queensland's home loan book shrinks by almost $1bn in MayThe Adviser, which reported the message sent to brokers on Tuesday 8 September, describes the announcement as the start of the customer-facing phase of the migration, with further communications to customers and to brokers planned as it proceeds.
What it does not say yet
The Adviser's report is specific about the gaps. The announcement did not set out any immediate change to lending policy, to the pricing of products, to commission arrangements for brokers, to the systems brokers use to lodge applications, or to accreditation. It gave no detail on how existing loans or applications in progress will be handled.
For borrowers, that leaves a list of practical matters still to be explained. The table separates what the banks have said from what they have not.
| Question | Announced on 7 September | Status |
|---|---|---|
| Where do accounts and loans go? | To ANZ products, services and digital platforms. | Confirmed |
| By when? | The move is to be complete by June 2027. | Confirmed |
| What happens to the brand? | Suncorp Bank becomes ANZ over time. | Confirmed |
| When does my own loan move? | No dates given for individual products. | To come |
| Does my rate or product change? | No change to pricing or policy was announced. | To come |
| Offset, redraw and account numbers? | Not covered in the announcement. | To come |
Suncorp Bank and ANZ announcements, 7 September 2026; The Adviser, 8 September 2026.
Silence on a point is not a sign that something will change. It means the detail will arrive later, product by product, and the sensible reading is to wait for it before drawing conclusions.
How a loan moves from one bank's system to another
A home loan is a contract. Its terms, the interest rate type, the margin, the term, the fees and the features, are set out in the loan agreement and the lender's terms and conditions, and they bind both sides. Moving a loan from one computer system to another, or from one brand to another within the same banking group, does not rewrite that contract. Where a lender wants to change a term it is entitled to change, such as a variable interest rate or a fee, credit law requires it to give the borrower notice.
What a migration does change is everything around the contract: the name on the statements, the app and website used to see the loan, the account numbers that identify it, and sometimes the product name it sits under. Features that exist at one bank have to be matched to a feature at the other. An offset account is the obvious example. It is a transaction account linked to the loan, and for the link to keep working after a move, both the account and the loan have to arrive in the new system together.
Related readCommonwealth Bank home loan arrears reach 0.73% as applications fallThat matching is the part customers will want to read closely when it comes. The points that usually matter are these:
- whether the interest rate and any discount on a variable loan carry across unchanged;
- how a fixed rate period that runs past June 2027 is treated;
- whether offset accounts and redraw work the same way, and whether savings held in them move at the same moment as the loan;
- what happens to direct debits and salary payments that use the old account details;
- which fees apply after the move, and whether any annual package fee changes.
None of these has been answered either way. They are the ordinary questions of any bank migration, and the banks have said more communication is coming.
The size of what is moving
Suncorp Bank is not a small lender. The Adviser's analysis of official banking statistics, published on 2 June, put its home loan book at $57.3 billion in April 2026, larger than that of Bank of Queensland, the state's other long-established bank. Much of that lending is secured over Queensland homes.
The two banks have also restated the commitments ANZ made when it bought the bank. According to ANZ's statement, the number of regional branches is being maintained for three years after the acquisition, and there are to be no net job losses among Suncorp Bank employees in Australia over the same period. The statement points to a branch reopened at Chinchilla in May 2026 and a business hub opened at Maroochydore in July 2026, and to continued lending and investment in Queensland communities, sponsorship of the Ekka's beef week through 2028, and partnerships with the University of Queensland and Griffith University.
Those commitments were made in 2024, so the three-year period runs into 2027, the same year the move is due to finish.
Brokers and loans in progress
Most home loans in Australia now begin with a broker. The Mortgage and Finance Association of Australia reported on 3 September that brokers arranged 81.6 per cent of new residential home loans in the June quarter of 2026. Suncorp Bank lends through brokers, which is why the announcement was addressed to brokers and aggregators as well as customers.
Related readFixed rates fall in July as Suncorp cuts by up to 80 basis pointsFor brokers the open questions are the ones The Adviser lists: which system applications go into, whether a broker accredited with Suncorp Bank needs a separate accreditation with ANZ, and what happens to the ongoing commission on loans already written. For a borrower with an application under way, the practical position is that nothing announced on 7 September changes it. The application was made to Suncorp Bank under Suncorp Bank's lending policy, and no change to that policy or to pricing was announced.
A borrower considering a new loan with the bank in the months ahead is entitled to ask the lender or the broker a direct question: will this product still exist after the move, and if not, what will the loan become?
What a customer can sensibly do now
The banks' own instruction is to read what they send and to check the Move Hub. A few steps cost nothing and make the later ones easier. This is general information, not advice for any one customer.
- 7 September 2026Customers, brokers and aggregators are told the move to ANZ has begun. No action is required.
- The months that followFurther notices explain when each product moves and what changes. These are the ones to read in full.
- By June 2027All customers are on ANZ's products and platforms, and the Suncorp Bank brand is phased out.
Keeping a copy of the current loan agreement, the latest statement and a record of the present interest rate gives a borrower something to compare with whatever arrives. Making sure the bank holds a current address, email and phone number matters more than usual when important notices are on the way.
A period like this is also when scammers imitate a bank's messages. A genuine notice about the move will not ask a customer to supply a password or a one-time code, or to transfer money to a new account to keep it safe. Anything that does should be checked through the bank's app or the number on the back of a card, not through a link in the message.
Some customers will ask whether to refinance elsewhere before the move. That is a separate decision with its own costs, and nothing in the announcement makes it more or less urgent. The Australian Bureau of Statistics counted 66,449 owner-occupier loans moved between lenders in the June quarter of 2026, so switching is common, but a refinance is a new application with a fresh valuation and a full assessment of income and spending.
What to watch between now and June 2027
The next information will come from the banks themselves, in the further communications they have promised to customers and to brokers. The detail to look for is a date for each kind of product and a statement of what, if anything, changes in its terms.
Two scheduled events fall inside the window. The Reserve Bank's Monetary Policy Board meets at the end of September, and any change in the cash rate will show how the two brands move their variable rates while both still exist. And ANZ, like the other major banks, reports its results on a regular calendar, which is where progress on the integration is usually described.
For Queensland the larger change is one of names. A bank brand that has been part of the state's high streets for decades is being folded into a national one, and by the middle of next year the state's home lending market will have one fewer familiar banner on its branches.
Kooky, from Shaka
Kooky edits Queensland Estate and builds Shaka, the payment router he made for Queensland property professionals. One payment comes in, and every agent, agency and party in the deal receives their signed share on closing date.
